Terms & Conditions

Last updated: October 2026

These Terms & Conditions apply to every booking with LaGioia LTD (registered in Cyprus, company number HE14470), trading as 26 Suites Limassol, 7 Kalliopis, Germasogeia, Limassol 4040, Cyprus — referred to below as “26 Suites”, “we” or “us”.

1. Booking & Reservations

All bookings at 26 Suites are subject to availability and confirmation. A booking is considered confirmed only upon receipt of a confirmation email with a valid reservation number. By completing a booking, you agree to these Terms & Conditions in full. We reserve the right to refuse or cancel any reservation at our discretion, in which case a full refund will be issued.

2. Check-in / Check-out

Standard check-in time is from 15:00 and check-out time is by 10:00. Our apartments are self check-in: there is no reception desk and no key handover. Your door code is sent to you about one hour before your check-in time, once you have completed the online check-in form and — for every booking except those made through Airbnb — once the security-deposit hold described in clause 5 has succeeded. An earlier arrival or a later departure can be bought as a paid extra; see clause 7.

3. Cancellation Policy

Every rate is sold with its own cancellation policy. The policy that applies to your booking is the one shown for the rate you selected at the moment of booking, and it is repeated in your confirmation. Our current rates are:

  • Flexible and Moderate rates — free cancellation until 5 days before the check-in date. Cancellations made within 5 days of check-in, no-shows and early departures are non-refundable and charged in full.
  • Strict rates — free cancellation until 14 days before the check-in date; afterwards the booking is non-refundable, including no-shows and early departures.
  • Non-refundable rates — no refund, and no cancellation or change, once the booking is confirmed.

Bookings made through Booking.com, Airbnb, Expedia or another platform follow the cancellation policy shown on that platform for your reservation.

4. Payment Terms

Payment is processed securely via our online booking platform. We accept major credit and debit cards. For bookings made directly with us:

  • 30% of the total is charged when the booking is confirmed.
  • The remaining 70% is charged automatically 30 days before check-in, to the same card you used at booking.
  • If you book fewer than 30 days before arrival, the full 100% is charged when the booking is confirmed.
  • Non-refundable rates are charged in full when the booking is confirmed.

If the 70% balance cannot be taken — for example because the card has expired or has insufficient funds — we will contact you so that you can pay it or give us another card. If the balance remains unpaid, the reservation may be cancelled and the cancellation terms for your rate will apply. Bookings made through a platform are paid according to that platform's own arrangements.

5. Security Deposit (a Hold, Not a Payment)

Before you arrive we place a pre-authorisation hold on the payment card you register at online check-in. A hold is not a payment: the amount is reserved on your card and no money is taken, unless we later charge you for something listed in clause 9 or for damage.

  • €200 per apartment; €400 for the two-bedroom apartment.
  • The hold is placed about three hours before your arrival. If the card is declined we will contact you and try again.
  • Your door code is issued only after the hold has succeeded, or after our team has recorded an agreed cash deposit instead. Please make sure the amount is available on the card on the day you arrive.
  • The hold is released after check-out — usually within a few days, although how quickly the amount reappears on your statement is decided by your own bank and not by us.
  • On longer stays the first hold is released during your stay and placed again two days before departure, because card networks limit how long a single hold can last. There are never two holds at the same time.
  • Bookings made through Airbnb carry no hold (Airbnb's own AirCover applies instead). A valid card on file is still required — see clause 6.
  • If we do charge your card, we will tell you what the charge is for and, where we reasonably can, provide supporting information.

6. Card on File

A valid payment card must be registered at online check-in and must stay valid for the whole stay. We use it for the security-deposit hold, for any paid extras you choose, and for amounts properly due under clause 9 or for damage. Registering a card is not itself a charge. If the card expires or is cancelled during your stay, we will ask you to register another one.

7. Paid Extras: Early Check-in and Late Check-out

Standard check-in is from 15:00 and check-out is by 10:00. At online check-in you may buy an earlier arrival or a later departure. Prices are per stay and include VAT:

  • Check-in from 13:00 — €25. Guaranteed when you buy it.
  • Check-in from 10:00 — €50. Conditional — possible only if the apartment was free the night before.
  • Check-out until 12:00 — €25. Guaranteed when you buy it.
  • Check-out until 15:00 — €50. Conditional — possible only if nobody arrives that day.

Guaranteed extras are charged to your card when you finish online check-in. The slot is reserved for you alone, so they are not refundable once bought. Conditional extras are not charged when you choose them: we check on the morning concerned and confirm by message by 09:00. If we can honour it, we charge the price shown. If we cannot, you automatically receive the guaranteed hour instead (13:00 or 12:00) at its lower price, and we charge only that lower price — or refund the difference to the same card if the higher price had already been taken. You are never charged for both.

8. Online Check-in Requirements

Online check-in must be completed before arrival. It requires:

  • A photo of a valid government-issued ID or passport for every person staying, including children, showing a readable date of birth and document number. We need these for the guest register that Cyprus law requires accommodation providers to keep. For a child, a parent or guardian provides the details.
  • A selfie of the main guest, which we compare with the photograph on their ID to confirm that the person arriving is the person who booked.
  • The main guest must be at least 18 and must be the person named on the reservation.
  • A valid payment card (clause 6).

If our automated checks cannot read a document or cannot match the selfie, a member of our team reviews it by hand — a stay is never refused on the automated result alone. How we handle these documents and how long we keep them is described in our Privacy Policy.

9. Charge Schedule

By completing online check-in you accept that the following amounts may be charged to the card on file, in addition to any damage, if the circumstance arises:

  • €200 — smoking or vaping inside the apartment or in the common areas (cleaning and deodorising).
  • €100 — the kitchen left dirty at check-out: unwashed dishes, food waste or food residue requiring additional kitchen cleaning.
  • €60 — for each towel or linen item permanently stained or damaged beyond normal use.
  • €25 per night, per person — for each extra guest from the third person onwards, where we approved the extra guest in advance.
  • At cost — damage, missing items, lost access devices and extraordinary cleaning.

These amounts are not penalties: they are our standard cost of putting the apartment back into condition. The security deposit hold does not cap what you are responsible for.

10. Guest Responsibilities

Guests are responsible for maintaining the apartment and its contents in good condition throughout their stay. Any damage to the property, furnishings, or equipment caused by the guest or their visitors will be charged to the guest's payment method. Guests must comply with all house rules and respect fellow guests and neighbours at all times.

11. Property Rules

Smoking and vaping are not permitted inside the apartments or in the common areas (€200 cleaning charge). On your private balcony please be considerate of your neighbours — if smoke disturbs other guests we will ask you to stop, and repeated complaints are treated as a breach of the house rules. Pets are not permitted unless prior written approval has been obtained. Parties, events, and gatherings that exceed the apartment's maximum occupancy are not allowed. Quiet hours are observed between 22:00 and 08:00. Violation of property rules may result in immediate termination of your stay without refund.

12. Liability

26 Suites shall not be held liable for any loss, theft, or damage to guests' personal belongings during their stay. We recommend that guests secure valuables and consider appropriate travel insurance. Our liability is limited to the amount paid for the booking. We are not responsible for any indirect, incidental, or consequential damages arising from your stay. Nothing in these terms removes or limits any liability that cannot lawfully be excluded, or any right you have under Cyprus or EU consumer law.

13. Force Majeure

26 Suites shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, or utility failures. In such cases, we will make reasonable efforts to offer alternative arrangements or a full refund.

14. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy, which explains what online check-in collects, how we verify your identity, who we share data with and how long we keep it. We are committed to protecting your privacy and handling your data responsibly.

15. Which Document Governs

Your stay is governed by the Guest Accommodation Agreement & House Rules that you sign at online check-in; it is the master text. These Terms & Conditions and the summary shown in our booking engine follow that Agreement, and where they conflict with it the Agreement prevails. The conditions shown for your specific rate at the moment of booking — in particular its cancellation policy — apply to that booking. Where your booking was made through Booking.com, Airbnb, Expedia or another platform, that platform's own terms also apply and prevail where they must. Nothing here removes rights you have under Cyprus or EU consumer law.

16. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Limassol, Cyprus.